CacheBack® Message Forum
To get answers to everyday or unique questions, simply turn to our online growing community of registered CacheBack forum members. This is a free, extended support option that we encourage all users to explore. Through the message forums, you can share different user experiences with industry peers, learn about new features and updates, and gain insight about helpful tips and solutions for getting the most out of the software. Please note that membership to the forums is restricted to licensed users (some restrictions apply).

Startup Issues ("....ActiveX or missing dependencies not found...")
Windows Vista and Windows 7 implement User Access Controls (UAC) to limit permissions granted to certain processes. It is the UAC and Data Execution Protection (DEP) combined that will likely cause problems during an initial attempt to run the application on these operating systems. First, CacheBack needs to be granted Administrator rights. Therefore, you need to DISABLE UAC completely.

Secondly, DEP will provide only the required permissions needed to "install" the application. However, once you run CacheBack, certain required libraries stored in the SysWOW64 folder will be called into action. When this happens, DEP intervenes and denies access to these processes. This is what causes the error message noted above (or similar). There is a simple workaround.

SOLUTION:
Copy the REGFIX64.BAT file from the CacheBack download file to a temp folder on your hard drive (eg: C:\Temp). Next, from the Start Menu....goto Accessories...then right-mouse-click on the Command Prompt shortcut and Run As Administrator. This will provide you with an elevated command prompt. Use DOS commands to navigate to the TEMP folder. Once there, type in REGFIX64 and hit [enter]. This will unregister and re-register all libraries used by CacheBack. This only needs to be done once.

Please see the Troubleshooting Videos for a fast and easy review of the above instructions.


Reporting A Problem
If a solution to your problem is not able to be found, then contact us through our online form and provide us with the following information:

1. A detailed description of the problem or error message.
2. A detailed description of the steps required in order for our support staff to recreate the problem.
3. In many cases, we may require copies of your original source data. This is often the BEST means for us to be able to pinpoint and resolve     the problem. If that is the case, we can setup an FTP account so you can safely upload large files.